wenbd Privacy Policy — How We Collect, Use and Protect Your Data

Introduction

This Privacy Policy ("Policy") describes how wenbd ("we", "us", "our") collects, uses, stores, discloses and protects the personal data of users ("you", "your") who access or use the wenbd platform at wenbd.asia. wenbd is committed to handling your personal data responsibly, transparently and in a manner consistent with applicable data protection principles.

By registering an account, logging in, or continuing to use wenbd after this Policy has been published or updated, you acknowledge that you have read and understood its contents and consent to the data practices described herein. If you do not agree with any part of this Policy, you must discontinue use of wenbd and contact support to close your account.

1. What Personal Data We Collect

wenbd collects personal data in several ways: data you provide directly when registering or using the platform, data collected automatically through your device and browser, and data received from third-party payment processors when you make a deposit or withdrawal. The categories of data we collect include the following.

2. How We Use Your Personal Data

wenbd uses the personal data we collect for specific, defined purposes only. We do not use your data for any purpose that is incompatible with the purposes listed below. The primary purposes for which wenbd processes personal data are as follows.

• Account creation and management: to register your account, verify your identity, authenticate your login sessions using OTP, and manage your account settings and preferences throughout your use of wenbd.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa or Mastercard; to verify that payment methods belong to the registered account holder; and to maintain an accurate financial ledger for your account.
• Game provision and platform operation: to deliver the games, betting markets, and other platform features to you; to record game outcomes and settle bets accurately; and to maintain platform uptime, performance and security.
• Compliance and fraud prevention: to comply with applicable anti-money laundering requirements, responsible gaming obligations, and age verification duties; to detect, investigate and prevent fraudulent activity, account abuse, or prohibited conduct as defined in the Terms and Conditions.
• Customer support: to respond to your queries, resolve disputes, and assist with account issues. Communications with our support team at [email protected] are retained for quality assurance and compliance purposes.
• Service improvement and analytics: to analyse aggregated, anonymised usage data for the purpose of improving platform performance, fixing technical issues, and enhancing the player experience. Individual player data is not sold or licensed to advertisers.

3. Legal Basis for Processing

wenbd processes your personal data only where it has a lawful basis for doing so. The lawful bases on which wenbd relies are as follows.

• Contract performance: processing your account registration data, payment data, and gaming activity data is necessary for wenbd to perform the contract with you — i.e., to provide you with access to the platform and its services.
• Legal obligation: processing for anti-money laundering checks, age verification, and retention of transaction records for regulatory or law enforcement purposes is required by law.
• Legitimate interests: processing for fraud detection, platform security, dispute resolution, and anonymised analytics is necessary for wenbd's legitimate business interests, provided that these interests are not overridden by your rights and freedoms.
• Consent: where wenbd sends you marketing communications or uses optional analytics cookies, it does so on the basis of your consent. You may withdraw consent at any time by contacting [email protected].

4. How We Share Your Data

wenbd does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. wenbd may share your data with third parties only in the limited circumstances described below.

• Payment processors: wenbd shares the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa and Mastercard solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are contractually bound to process your data only for the agreed purpose.
• Game providers: the game studios whose titles are offered on wenbd (including Pragmatic Play, Evolution Gaming, Ezugi and others) may receive anonymised session data necessary for game delivery, fairness certification, and dispute resolution. They do not receive your identity or contact data.
• Regulatory and law enforcement authorities: wenbd may be required by applicable law to disclose your personal data to regulatory bodies, financial intelligence units, or law enforcement agencies. wenbd will comply with such requirements while seeking to minimise the scope of disclosure where legally permissible.
• Professional advisers: wenbd may share data with its legal advisers, auditors or insurers in the context of professional engagements, subject to confidentiality obligations.

5. Data Retention

wenbd retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following general retention periods apply: account and identity data is retained for the duration of your account's active status plus five years after closure; transaction and financial data is retained for a minimum of five years from the date of the transaction; gaming activity logs are retained for a minimum of five years.

When data is no longer required and no legal obligation exists to retain it, wenbd will securely delete or anonymise it. Support communications and dispute records may be retained for up to seven years where they relate to a formal complaint, regulatory enquiry, or legal proceeding.

6. Cookies and Tracking Technologies

wenbd uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device by your browser when you access wenbd. They allow wenbd to recognise your device across sessions, maintain your logged-in state, remember your preferences, and collect analytics data to improve the platform.

wenbd uses only first-party cookies — cookies set directly by wenbd on its own domain. wenbd does not use third-party advertising cookies or behavioural retargeting cookies. You may configure your browser to block or delete cookies, but doing so may impair certain platform functions, including maintaining your login session.

• Essential cookies: required for the platform to function. These include session authentication tokens that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies that distribute traffic across servers. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: store your language setting, display preferences, and other personalisation choices so that your selections are remembered across sessions. These cookies are functional but not strictly necessary — you may decline them without losing access to core platform features.
• Analytics cookies: collect anonymised data about how players navigate wenbd, which features are used most, and where technical errors occur. This data is processed in aggregate and is never linked back to individual accounts. It is used solely to improve the platform.

7. Data Security

wenbd implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the wenbd platform; bcrypt hashing of all account passwords before storage; OTP-based mobile verification for login, account recovery and high-value withdrawal requests; access controls that limit employee access to personal data to those with a genuine operational need; and regular internal security reviews.

No security system is impenetrable. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, wenbd will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its effects. wenbd strongly recommends that all players use unique, strong passwords and enable OTP authentication on their accounts.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data wenbd holds about you. To exercise any of these rights, please contact wenbd at [email protected] with the subject line "Data Rights Request". wenbd will respond within 30 days of receiving a valid request.

9. Children and Minors

wenbd is strictly intended for adults aged 21 and above. The platform does not knowingly collect or process personal data relating to individuals under the age of 21. wenbd implements age verification procedures at account registration and reserves the right to request proof of age at any time during the lifetime of an account.

10. Third-Party Links

The wenbd platform may contain references to third-party payment providers such as bKash, Nagad, Rocket and Upay, and to game studios such as Pragmatic Play and Evolution Gaming. These third parties operate independently and maintain their own privacy policies. wenbd is not responsible for the data practices of any third-party service, and accessing a third-party service from within wenbd is at your own risk. wenbd encourages you to review the privacy policy of any third-party service you use.

11. Changes to This Privacy Policy

wenbd may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the features offered on the platform. When we make material changes, we will update the "Last updated" date at the top of this Policy and, where practicable, notify active players via their registered mobile number or through an in-platform notification.

Your continued use of wenbd following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the changes, you must stop using wenbd and contact support to arrange account closure. wenbd recommends that you review this Policy periodically to stay informed of how your personal data is being handled.

12. Contact and Data Enquiries

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data wenbd holds about you, please contact the wenbd data team at [email protected]. Please include your registered mobile number in any data-related communication so that we can verify your identity before responding.

wenbd aims to acknowledge all data enquiries within five business days and to provide a full response within 30 calendar days. Where a request is complex or involves a large volume of data, wenbd may extend the response period by a further 30 days, in which case it will notify you of the extension and the reason for it within the initial 30-day window.